Refund Policy

Effective Date: February 19, 2024

 

Thank you for shopping with us at Owlchemy and Glitz! We take pride in creating high-quality products, including personalized items made just for you. Please review our refund policy below.

 

1. No Refunds on Personalized Items

 

Due to the custom nature of personalized products, all sales are final, and we do not accept returns, exchanges, or refunds on these items. Once an order is placed, it cannot be canceled or modified.

 

2. Defective or Incorrect Orders

 

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will gladly offer a replacement or store credit if:

• The item arrives damaged or defective (must provide photos).

• We sent the wrong personalization or product due to our error.

 

3. Eligibility for Replacements

 

To request a replacement for a defective or incorrect item, please email us at savannah@owlchemyandglitz.com with:

• Your order number

• Photos of the issue

• A brief description of the problem

 

Once we review your request, we will provide further instructions.

 

4. Non-Returnable Items

 

We do not accept returns or refunds for:

• Personalized or custom-made products

• Items damaged due to customer mishandling

• Any request made after 7 days of delivery

 

5. Contact Us

 

If you have any questions about our refund policy, please contact us at:

 

📧 Email: savannah@owlchemyandglitz.com

📍 Address: Las Vegas, NV

 

By placing an order with us, you acknowledge and agree to this refund policy.